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Country:  USA, Texas

Sector:  Utility/Infrastructure

Service:  Financial Management/Management Consulting

Year:  2013

Project:  Organizational Efficiency Study for San Antonio Water System


Project Description: SAWS is a public utility owned by the City of San Antonio. It was created in May 1992 through the consolidation of its three predecessor agencies: 1) City Water Board – the previous city-owned water supply utility; 2) City Wastewater Department – the city government department responsible for sewage collection and treatment; 3) Alamo Water Conservation and Reuse District – an independent city agency created to develop a system for reuse of treated wastewater. Since the formation of SAWS, San Antonio has been recognized nationally for its novel conservation efforts and proactive water management planning, making San Antonio water's most resourceful city.


IBS Management and Consultancy Services (IBS) in partnership with PA Consulting were engaged to conduct an organizational efficiency study of the San Antonio Water System (SAWS) and an evaluation of the organization’s performance in line with its Strategic Plan. These services included a review and benchmarking of the areas below and also identifying cost saving measures and performance to date:


  • Organizational Structure and Staffing
  • Operations and Maintenance
  • Support Services


In conducting this study, we used a systematic and comprehensive approach for analyzing efficiency (costs) and effectiveness (service levels). Our body of work was based on facts, explanations, and limitations as further described in the Report. Our assessment included all major areas of the organization.


Our analysis utilized a variety of methods to gather the data and information needed  to perform the analysis, make observations, and quantify efficiency-related recommendations. We conducted interviews with key management and employees of SAWS, carried out site visits to major operations facilities, reviewed key planning, financial, and operating documents, and analyzed recent and relevant operating data and information. We also utilized data from utilities across the nation within our partner’s proprietary benchmarking databases to comparatively analyze performance in the Client Service and Shared Services areas. In addition, we conducted interviews with a number of other water and wastewater utilities in the US to compare and contrast SAWS against its Water Management, Operations, and Engineering and Construction policies, processes, and organizational structures. Assisted with development and updating policies and procedures, desk procedures, created training manuals for use by employees, and trained employees on the application of the developed and updated policies and procedures.



541611 Admin Mgmt. & Gen. Mgmt. Consulting Services

541990 All Other Professional, Scientific & Technical Services

541211 Certified Public Accountants

541219 Other Accounting Services

541618 Other Mgmt. Consulting Services

541690 Other Scientific & Technical Consulting Services

561110 Office Admin Services

561499 All Other Bus. Support Services

611430 Prof. & Mgmt. Dev. Training


Certified Small Disadvantaged Business (SBA-8a, DC, MD, VA, PA and NJ)

SBA 8(a) -  Program Code/Case Number is 307466.

Certified Minority Business Enterprise

CAGE : 6VUR3; DUNS: 078664340

GSA Contract Number: GS-00F-327GA


1627 K St, NW, Suite 500

Washington, DC 20006

Tel: 202-609-8830


13201 14th Street

Bowie, MD  20715

Tel: 301-379-2196

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