Employee Workspace:   Email Login  |  Calendar Login


Country:  USA, Georgia

Sector:  Utility/Infrastructure

Service:  Financial Management/Management Consulting

Year:  2016 – On-Going

Project:  Client Billing/Data Cleanup and Financial Consulting Support


Project Description: The City of Atlanta Department of Watershed Management (DWM) is dedicated to providing the highest quality drinking water and wastewater services to residential, businesses and wholesale Clients while protecting Atlanta’s urban waterways, conserving natural resources, and providing clean, safe water for downstream Clients. The DWM is responsible for the City’s drinking water and wastewater systems. It is currently working on the $4 billion Clean Water Atlanta Program, a complete overhaul of the City’s water and wastewater infrastructure, which was undertaken as part of two federal consent decrees. Also, the DWM is charged with strategic planning and oversight for the operations of water treatment and distribution, wastewater collection and treatment services, and stormwater management for the city.


The DWM engaged IBS Management and Consultancy Services LLC to provide assistance in identifying potential revenue losses resulting from billing issues, on the water and/or wastewater Client accounts located within and outside the City limits. As required by the scope of work, the Project Team successfully assessed and reviewed both billing data and processes to identify inconsistencies and anomalies in billing records. The initial focus of the engagement was limited to the largest revenue generating accounts (3 inch meters and higher). The Project Team expeditiously determined if periodic billing abnormalities are due to a dominant consistent issue or a collection of small issues. The Project Team is also providing as part of this report: detailed findings and revenue impacts; and detailed listings of all accounts flagged with recommendations for further follow-up or fixes.  DWM has approximately 159,000 active Client accounts of which approximately 3,300 are serviced by large meters over 3 inches.


Other consulting services provided under this contract include: A comprehensive review and update of organizational policies and procedures for the Metering, Billing and Collections functions, to ensure consistency with best industry practices; and expert consulting support in the development of the organizations new Strategic Plan.



541611 Admin Mgmt. & Gen. Mgmt. Consulting Services

541990 All Other Professional, Scientific & Technical Services

541211 Certified Public Accountants

541219 Other Accounting Services

541618 Other Mgmt. Consulting Services

541690 Other Scientific & Technical Consulting Services

561110 Office Admin Services

561499 All Other Bus. Support Services

611430 Prof. & Mgmt. Dev. Training


Certified Small Disadvantaged Business (SBA-8a, DC, MD, VA, PA and NJ)

SBA 8(a) -  Program Code/Case Number is 307466.

Certified Minority Business Enterprise

CAGE : 6VUR3; DUNS: 078664340

GSA Contract Number: GS-00F-327GA


1627 K St, NW, Suite 500

Washington, DC 20006

Tel: 202-609-8830


13201 14th Street

Bowie, MD  20715

Tel: 301-379-2196

Copyright © 2017 IBS Management & Consultancy Services, LLC. All Rights Reserved.  Site Design  by Ieesha Chandler.