CLIENT: CITY OF ATLANTA DEPARTMENT OF WATERSHED MANAGEMENT

Country:  USA, Georgia

Sector:  Utility/Infrastructure

Service:  Financial Management/Management Consulting

Project:  Client Billing/Data Cleanup and Financial Consulting Support

Project Description: IBS to assist in identifying potential revenue losses resulting from billing issues, on the water and/or wastewater customer accounts located within and outside the City limits. As required by the scope of work, IBS successfully assessed and reviewed both billing data and processes to identify inconsistencies and anomalies in billing records. The initial focus of the engagement was limited to the largest revenue generating accounts (3” meters and higher). IBS expeditiously determined if periodic billing abnormalities are due to a dominant consistent issue or a collection of small issues. We also provided as part of this report: detailed findings and revenue impacts, and detailed listings of all accounts flagged with recommendations for further follow-up or fixes. DWM has approximately 159,000 active customer accounts of which approximately 3,300 are serviced by large meters over 3 inches.

Other services include: A comprehensive review and update of organizational policies and procedures for the Metering, Billing and Collections functions, to ensure consistency with best industry practices; and expert consulting support in the development of the organizations new Strategic Plan.